A server accidentally served a $5,750 bottle of wine and her manager told the world about it on Twitter.
Ever screw up royally at work? There’s nothing worse than that sinking feeling that comes when you realize you have to fess up to your manager. Next comes the uncertainty over whether you’ll keep your job or not.
A server at the Hawksmoor Manchester steakhouse and cocktail bar in England went through that same experience recently. She accidentally served a customer a £4500 ($5750) bottle of Chateau le Pin Pomerol 2001 instead of the £260 ($33) Bordeaux they ordered.
The server’s manager brought it to the world’s attention on Twitter, and instead of chastising her, told her “One-off mistakes happen and we love you anyway.”
To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4500 on our menu, last night - hope you enjoyed your evening! To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway 😉
— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
The manager even went a step further and excused the mistake by saying the bottles “look pretty similar.”
THEY LOOK PRETTY SIMILAR OK?! 😉 pic.twitter.com/JWFW81cbe8
— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
Hawksmoor founder Will Beckett later clarified the story to BBC News saying that the server had been working with a manager from another location because it was a busy night. The manager accidentally grabbed the wrong bottle and the customer apparently didn’t notice the mistake.
Beckett said the server is “brilliant,” but he’s still going to “tease her for this when she stops being so mortified.”
The story inspired some people to share the times when they screwed up at work and were let off the hook.
I once by accident released a £90k payment for work that hadn’t been delivered. I was sure I was going to get a formal warning, but my PM was like, “how about you develop a series of steps so this doesn’t happen again.”
— YourFavBlackAuntie (@greendoondoon) May 16, 2019
Not quite on the same scale but the same thing happened to one of my staff once... best thing was the guest brought it back and complained that it was wrong after one glass! We then decided it was a good opportunity to taste a rare wine as a team! 😉
— Jack Salter (@JackBSalter) May 16, 2019
I dropped a ‘98 Pomerol in the cellar of a restaurant. £400 list price back in 2006 but just the smell told me it was amazing! My boss at the time let me off with nothing but a laugh as he just couldn’t believe I owned up to it. #honest #BreakingNews #Pomerol
— Jonathan Lloyd (@Travelbaggins) May 16, 2019
Others congratulated management for not punishing the server.
This is such a great way to deal with a member of staff who has made a genuine mistake - great to read about it, well done to the management team & a lot of leaders could learn a thing or two from this story. Thanks for sharing the story.
— DCC Serena Kennedy (@KennedySerena) May 16, 2019
Excellent handing of an unfortunate (or fortunate for that lucky customer) situation. I'm really impressed by this refreshing attitude towards simple human error. I also hope the member got a generous tip!
— Rera (@ReraPops) May 16, 2019
While others thought that drinking a £4500 bottle of wine was amoral.
#Oliverscampaign just give me a glass of Prosecco I don’t like or appreciate the posh stuff. Let’s be honest £4,400 for a bottle of wine is just wrong, it really is
— Paula McGowan (@PaulaMc007) May 16, 2019
Is no-one else disgusted by the fact that a restaurant charges £4,500 for a bottle of wine in the first place? No wine is worth that much; it's pure & excessive extravagance for the sake of it & I find it vile.
— The Meh Office (@TheMehOffice) May 16, 2019
£4500 would feed a family for a year.
— The Meh Office (@TheMehOffice) May 16, 2019
If you can't see what the problem is in someone paying that for a bottle of wine when there are working families relying on food banks then that says a huge amount about you.
The restaurant responded to the morally outraged by sharing the work it does for charity.
I’m sure you’re all getting tired of this now, so one last thing, to the people who put homelessness in Manchester next to ‘£4500 wine?!’ and suggesting we have no values: we’ve raised well over £1m for @ACF_UK, work with @WoodSt_Mission and @notjustsoupMCR. We have values.
— Hawksmoor Manchester (@HawksmoorMCR) May 16, 2019
from Upworthy http://bit.ly/2QceeO4
Labels: Upworthy
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